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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chase Jones

September 5, 2025

5  out of  5
rating by Chase Jones
"Charity went above and beyond in helping me bundle my auto and renters insurance. She was extremely prompt in returning my calls and answering any questions that I presented, and possessed a great wealth of knowledge. I would highly recommend!!"
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Rancet Orta

September 2, 2025

5  out of  5
rating by Rancet Orta
"Words are left over, when excellent service and attention from Charity exceeds your expectations. Amazing attention, very helpful and courteous. If I could give him ten stars, I would try to make it eleven . Thank you very much."
We responded:
"Thank you so much for your incredibly kind words! We're thrilled to hear that Charity’s service exceeded your expectations. Your praise means a lot to us, and we’ll be sure to pass along your thanks to Charity. If there’s ever anything more we can do to assist you, please don’t hesitate to reach out. Thanks again for your support and for taking the time to share your experience!"
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Susey

September 2, 2025

5  out of  5
rating by Susey
"I spoke with Bella on 7/28/2025 about switching my insurance from Ky. Farm Bureau to State Farm Bella was wonderful! Bella answered all my questions and took the time to make me feel comfortable. I didn’t switch until the following month on 8/27/2025 and spoke to another agent and we did the switch. The agents that I have spoken with were very helpful a big shout out to Jennifer!!"
We responded:
"Thank you so much for sharing your experience! We’re delighted to hear that Bella and Jennifer provided you with helpful and attentive service throughout the process. It’s wonderful to know that you felt comfortable and supported every step of the way. We truly appreciate your trust in us and look forward to continuing to assist you with your insurance needs. If you ever have any questions or need assistance, please don’t hesitate to reach out!"
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Dyspayre

August 29, 2025

5  out of  5
rating by Dyspayre
"This morning I had the pleasure of talking with Miss Emma. I am in the process of moving and I needed information about if my account would carry over to a new address or if I needed to buy renter's from another source.. She was so helpful, and brilliant. Her knowledge of my situation and advice she gave me was superb. She even got me a better rate! I've been with State Farm since 2013, and I honestly wouldn't think of another agency to take care of me."
We responded:
"Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Emma was able to assist you so effectively and provide valuable advice during your move. It's wonderful to know that her knowledge and support made a difference. We truly appreciate your loyalty since 2013 and look forward to continuing to serve you for many years to come! If you ever need anything else, please don't hesitate to reach out."
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Nancy Winn

August 29, 2025

5  out of  5
rating by Nancy Winn
"The best insurance I've had and the people help make you feel comfortable. Insurance is reasonable, good company."
We responded:
"Thank you Nancy. I really appreciate you taking the time to give us a google review. Have a great weekend!"
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Ethan Smith

August 28, 2025

5  out of  5
rating by Ethan Smith
"Bella was amazing. They always know how to treat me right!"
We responded:
"Thank you for your wonderful review! We're so glad to hear that Bella consistently provides you with excellent service. We appreciate your continued trust and look forward to helping you again soon!"
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Kayce Proctor

August 27, 2025

5  out of  5
rating by Kayce Proctor
"Thank you to Karen for your help today! I was frantic that I had made a big boo boo and I appreciate you treating me kindly and helping me out!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Karen was able to assist you and make the situation easier. We appreciate your feedback and are always here to help whenever you need us!"
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Laura-Beth Davis

August 27, 2025

5  out of  5
rating by Laura-Beth Davis
"I've been with State Farm for a few years now and was previously using the Maysville, KY location but was not completely satisfied with the service that I received there. I move my policies over to the Flemingsburg, KY location and Wesley has been extremely helpful with any request or question that I ever have. I recommend him specifically at this office if anyone ever asks about who to deal with for their insurance needs."
We responded:
"Thank you for taking the time to give our office a review. Thank you for your business!"
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Eli Rodriguez

August 26, 2025

5  out of  5
rating by Eli Rodriguez
"Taylor Yelton is a phenomenal agent! Saved me tons of money on my vehicles!"
We responded:
"Thank you for the review and letting us work for you!"
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Legaldocs4immigrants

August 25, 2025

5  out of  5
rating by Legaldocs4immigrants
"Jenniffer and Beth Hicks were amazing! They went out of her way to assist my needs! Giving a 5 star review."
We responded:
"Thank you! We appreciate your support."
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steve

August 21, 2025

5  out of  5
rating by steve
"My wife and I have been with State Farm for decades. We really like the company. When our agent in Louisville retired, we chose Bethany Hicks (at the time it was simply because her office was close to our home). Now, I recommend her agency to everyone that needs insurance. I've been to the office multiple times over the years, and the entire staff is always so friendly. Usually, any insurance issue I have is resolved by Karen, the office manager. She has helped us so many times and is always so nice."
We responded:
"Thank you for choosing to do business with both State Farm and my agency!"
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Brenda

August 19, 2025

5  out of  5
rating by Brenda
"Bethany Hicks State Farm office is very knowledgeable and will answer any question you have. They research every angle and supply you with the info you need. They are courteous and efficient. Karen Robinson is the office manager and she knows her job inside and out. She is always a pleasure to speak with. The rates are very affordable. I have found a insurance company that I will stay with! Brenda Cummins"
We responded:
"Thank you for the review! I appreciate your business. "
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Austin Butler

August 14, 2025

5  out of  5
rating by Austin Butler
"Karen has been fantastic at finding and solving issues that have taken place recently! She really is great at what she does! Thank you again Karen!!!"
We responded:
"Thank you for the review. I agree Karen is fantastic helping our customers!"
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Kim Honeycutt

August 12, 2025

5  out of  5
rating by Kim Honeycutt
"So thankful for Bella at Bethany Hicks-State farm insurance agency. Not only did she help me and my husband find the lowest quoted insurance for our new home purchase but made it an easy and headache free. She was so nice and helpful with everything. Buying our first home was stressful but with her help with insurance needs it gave us peace of mind."
We responded:
"Thank you for your business! I will make sure Bella is recognized for this review. We are always happy to help if you ever have a question or concern. "
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Shahir Reshad

August 7, 2025

5  out of  5
rating by Shahir Reshad
"I recently compared quotes from several insurance companies, and State Farm had the most affordable rates by far. Emma Gober was my agent, and she was incredibly helpful and patient throughout the entire process. She took the time to answer all my questions and made sure I had everything I needed to get my renters insurance set up. Highly recommend both State Farm and Emma for anyone looking for great service and great rates!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you found our rates to be the most affordable and that Emma was able to make the process smooth and stress-free for you. We truly appreciate your recommendation and are grateful for the opportunity to help with your renters insurance. If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out. Welcome to the State Farm family! "
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Mary T Vance

August 6, 2025

5  out of  5
rating by Mary T Vance
"This State Farm office is wonderful! They have always gone beyond helpful! Especially Christine! She helped me with the app, which took several days to fix! These folks are great!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Christine and the entire team were able to assist you and provide excellent service. Your satisfaction means a lot to us, and we're always here to help whenever you need. We appreciate your support!"
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Scotty Waits

July 29, 2025

5  out of  5
rating by Scotty Waits
"I have been doing business with Bethany Hicks for many years and they have always been top notch. Karen Robinson normally handles my affairs and is always on top of everything."
We responded:
"Thank you so much for your kind words and continued trust in our team! I am thrilled to hear that Karen Robinson has consistently provided you with excellent service. We look forward to continuing to work for you for many years to come! Thank you, Bethany"
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Erica Richardson

July 21, 2025

5  out of  5
rating by Erica Richardson
"Excellent experience with Bethany Hicks State Farm! I work with Bella on my policies, and she’s always readily available to assist and helpful in laying out various options. Highly recommend!"
We responded:
"Thank you for sharing your positive experience with Bethany Hicks and Bella at State Farm! It’s great to hear that Bella is attentive and provides clear options to help you with your policies. If you need any assistance or have questions about your insurance, we are always happy to help. Thanks again!"
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Jonathan Compton

July 18, 2025

5  out of  5
rating by Jonathan Compton
"Wonderful customer service! They are always so helpful and proactive!"
We responded:
"Thank you for taking the time to give my office a review. We appreciate your business very much and are always happy to help any way we can."
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miyoko darling

July 15, 2025

5  out of  5
rating by miyoko darling
"I have been using State Farm with Bethany Hicks as my agent for over 3+ years and never had a problem. Her assistant Emma Goober has always been prompt and helps with info over text, email, and call!"
We responded:
"Thank you for taking the time to leave a review. I appreciate your business very much."
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Charlotte Caudill

June 24, 2025

5  out of  5
rating by Charlotte Caudill
"Great insurance company and employees had been with Allstate for over 40 years wished I had came to them a lot sooner! They are great!"
We responded:
"Thank you so much for your wonderful review! Your loyalty means the world to us, and we're glad you feel you made the right choice in coming to us. If you ever need assistance or have questions, don’t hesitate to reach out. Here’s to many more years of great service together!"
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Diane Taylor

June 16, 2025

5  out of  5
rating by Diane Taylor
"I have been with Bethany Hicks - State Farm Insurance since 2007. Every time I have contacted them, my problems have been resolved and the most recent times I have talked with Karen, who is absolutely awesome. She has taken care of things in a matter of minutes. Very efficient, friendly and helpful. I have recommended this insurance company so many times. They are awesome."
We responded:
"Dear Diane, Thank you so much for your wonderful review! We truly appreciate your loyalty since 2007 and are thrilled to hear about your positive experiences with our team, especially with Karen. We strive to provide efficient and friendly service, and it’s rewarding to know that we’ve met your expectations. Your recommendations mean the world to us! If you ever need assistance or have any questions, please don’t hesitate to reach out. We look forward to continuing to serve you! Best regards, Bethany Hicks - State Farm Insurance"
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BIGHAM23

June 11, 2025

5  out of  5
rating by BIGHAM23
"Bethany Hicks and associates at State Farm do an excellent job. I have called on Bethany and the State Farm associates several times and they all go above and beyond to handle my situations. Very nice associates at this office and very knowledgeable. Karen Robinson takes care every email or call for me (no matter how simple or difficult) with respect and dedication. She has always given me detailed answers to any question I may have. I am glad to be a member/customer at this State Farm Agency"
We responded:
"Thank you so much for taking the time to share your positive experience with Bethany Hicks and our team at State Farm! We are thrilled to hear that you have received exceptional service from Karen Robinson and our associates. Your appreciation for their dedication and knowledge truly means a lot to us. We strive to go above and beyond for our customers, and it’s wonderful to know that we’ve made a positive impact on your experience. We are grateful to have you as a valued member of our State Farm family. If you ever need assistance in the future, please don’t hesitate to reach out!"
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Amber Griffin

June 2, 2025

5  out of  5
rating by Amber Griffin
"Every time I call, I am met with very nice people that always help me with anything I need! I've been with state farm for years and I don't think I'll ever change insurance companies! Thank you all for everything you do!"
We responded:
"Thank you for the review. We appreciate your business!"
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Jean Booker

May 29, 2025

5  out of  5
rating by Jean Booker
"Bethany Hicks and her crew of professionals has proven to me, (in at least 8 yrs) that State Farm Insurance is who they say they are.... they stand by their WORD of policy and treat you like family! Entering their comfortable office, you can meet Karen Robinson, a welcoming and delightful experience also....."
We responded:
"Thank you for your business Jean!"