State Farm® Insurance Agent Bethany Hicks

"We had a thorough review of our insurance coverages, and Jennifer was very good in explaining our coverages."

"EMMA"

"Emma was really patient with me and answered all my questions. Thank you so much Emma!!!’"

"I had a great experience calling to adjust my coverage plans and add new auto insurance. Bella was incredibly sweet and patient throughout the entire process. She made everything easy to understand and took care of everything I needed."

"Bethany was very polite, answered all my questions that I asked. I strongly recommend coming to state farm and ask for Bethany. I had such a great experience with her."

"Karen at State Farm truly set the standard for what great customer service should look like. From the very beginning, she went above and beyond to help me navigate a process that was completely unfamiliar to me. Instead of rushing through things, she took the time to educate me, explain my options clearly, and make sure I fully understood every step. What stood out most was her patience and genuine care. She listened, answered every question thoughtfully, and made sure I felt heard and comfortable the entire time. In a situation that could have been stressful, Karen brought a sense of calm and reassurance that made all the difference. If you’re looking for someone who is knowledgeable, attentive, and truly invested in helping you, Karen is the person you want in your corner."

"If you want one of the kindest agents you need to speak with charity she will help you with anything and help you with the best option for you and your family ☺️"

"Jennifer P. has great customer service. Clear, concise, and informative. Can't ask for more than that!"

"Bethany Hicks State Farm-Lexington, KY office has a very welcoming, helpful and friendly staff in my experience over the years. It begins with Karen at the front desk. Isabella Osborne, who helped me with my auto and rental policy was truly helpful, solutions driven and an amazing dutiful State Farm representative/associate. A fine establishment in the community for insurance needs."

"I’ve had such a positive experience with this State Farm office, and I especially want to recognize Isebelle for her outstanding support. From the very first time I reached out for a quote two months ago to now, she has been consistently helpful, kind, and incredibly thoughtful in her approach. What really stood out to me was how responsive and efficient she was, always getting back to me quickly and making sure all my questions were answered clearly. She took the time to walk me through my options without ever making me feel rushed or overwhelmed, which I truly appreciated. It’s rare to come across someone who combines professionalism with genuine care for their clients the way Isebelle does. I’m so grateful for her support and would highly recommend both her and this office to anyone looking for reliable, attentive service."

"Catherine was extremely helpful and courteous. She made the stressful process of switching company very easy and seemless. It was greatly appreciated."

"Jennifer was outstanding and helpful! She followed up with a phone call about my insurance to confirm some details and even helped me with another matter via text. Once again, her customer service was outstanding—very helpful and greatly appreciated."

"My family has used Bethany Hicks - State Farm for years now. Jaclyn has always been extremely responsive and we’ve never considered taking our business elsewhere once she got us settled in. I recently met Bethany herself and have had nothing but great interactions with her and everyone else there. I decided to use them for my small business and with no surprise, I haven’t regretted it one bit. Amazing service!"

"Great service!!!"

"Charity was awesome! She was able to quickly get me quotes for a shared policy with my fiance and was always available if I had any questions or needed to change anything. She was able to get us really great coverage for a price well within our budget. I’ve had State Farm as long as I’ve been driving and am always impressed with their customer service and how easy it is to use if/when you need it."

"Great at answering questions, explaining terminology/options and getting numbers back to me quickly."

"Emma is always Friendly and great communication, always handles everything I need quickly and efficiently."

"Christine has gone above her job requirements to be there for this emotional claim I just suffered a loss from! She & I discussed that the policy name is “Personal Articles” & with great patience to listen to my feelings that is how she handled her job with a kindness that only a real personal caring has."

"I think the best affordable insurance out there, nobody comes close in beating the prices of state farm insurance and Bethany hicks best insurance agent"

"Charity is so pleasant and helpful. It is a pleasure to work with someone who goes the extra mile to make sure all your questions are answered and your insurance needs are met."

"Recently had an accident, first time I have ever had to make an insurance claim. They were very helpful and walked me through the whole process. Karen even called several times to make sure the process was going well and I was being taken care off. Definitely recommend using this office as your insurance agent."

"Noah is very helpful"

"I called to resolve a billing issue. Emma at their office was very helpful and pleasant. She addressed my questions and was a great help. I have been with State Farm for over 20 years, and always get great service from Bethany Hicks and her staff. Great people to work with!"

"I phoned in today to make a payment and verify other coverages on my account! Emma is so professional, courteous and made my transaction very seamless! Great customer service is hard to come by, so I am thankful for employees like Emma."

"Emma did a great job in answering questions about my claim."