State Farm® Insurance Agent Bethany Hicks

"Recently had an accident, first time I have ever had to make an insurance claim. They were very helpful and walked me through the whole process. Karen even called several times to make sure the process was going well and I was being taken care off. Definitely recommend using this office as your insurance agent."

"Noah is very helpful"

"I called to resolve a billing issue. Emma at their office was very helpful and pleasant. She addressed my questions and was a great help.
I have been with State Farm for over 20 years, and always get great service from Bethany Hicks and her staff. Great people to work with!"

"I phoned in today to make a payment and verify other coverages on my account! Emma is so professional, courteous and made my transaction very seamless! Great customer service is hard to come by, so I am thankful for employees like Emma."

"Emma did a great job in answering questions about my claim."

"I’ve been with this company for two years, and my experience has been nothing but positive. They’ve consistently been helpful, patient and supportive whenever I’ve needed assistance. Emma, is especially great. She responds quickly and always provides reliable, clear answers. I truly appreciate the level of professionalism and care they show."

"Bella done an amazing job helping me out!
Even though the phones got disconnected she still tried every way in the world to help me! At the end of it all she was able to help me get the affordable insurance I needed!
Thank you!"

"Bella did a fantastic job assisting me and it was less than 10 minutes for a full quote and addition to my on-going insurance.
I’ve been with State Farm since 2010 and will continue to look to them for the best rates and insurance."

"Emma was super nice and helpful."

"This agency has always been wonderful to my husband Mark and I. Bethany has been forthcoming and we sit down with her and go over all of our insurance needs and she explains in detail so that we can understand what exactly we are paying for and how our plans work. I spoke with Karen today regarding a family loss and a question about a letter we received. She was so helpful and gave me all the information I need and made me feel comfortable in regards to the claim that my husband and I were submitting. All in all they are a really great agency. The best part though is that they answer the phone, In person. You don't need to push button one two or three and you are not transferred to another country. It is one on one and I love the fact that the same people that we know since My husband and I moved to Lexington, Kentucky, 25 years ago, is still The same agent that we have come to know and love.
Everyone in that office Have always made Mark and I feel comfortable and welcoming. They present the facts and let us make our own decision. That is Customer Service at its best. Thank you."

"Tuesday, I had the pleasure to be assisted by the upbeat, understanding and knowledgeable Charity. She was so pleasant and knowledgeable on the phone. Charity explained things so well for me and assisted me in a timely manner. By the end of our phone call I was satisfied and at ease with choosing State Farm. Overall, I had great experience with her!"

"Super helpful!! I talked to Emma and she gave me great advice about how I can get deals as a college student."

"Charity at this State Farm insurance agency is the queen of customer service. She greeted me on the phone with such a happy demeanor. I can't prove it but I believe she greeted me with a smile as well. She listened to me and helped me through the difficult process of trying to get my 80 year old mother some affordable home insurance. Mom is on a very limited budget and Charity's compassion made me feel like family. She was professional,courteous, and compassionate. She gave me the best quote and the best service. I look forward to many years of business with her. I will definitely recommend this agency to friends and family. Thank you Charity you are truly a blessing, don't ever stop smiling ☻"

"I had an excellent experience with State Farm thanks to Karen Robinson. She was incredibly knowledgeable, kind, and professional, and she helped me navigate a stressful situation with clarity and confidence. I’m very grateful for her support and highly recommend her service."

"Been with State Farm a few years now and it was one of the best moves I've made. Everybody I've dealt with have been super friendly and helpful. Recently spoke with Emma and she did a great job checking back with me letting me know my situation was taken care of. Thanks State Farm. 👍"

"Emma was amazing. They always know how to treat me right!"

"Great communication, very helpful and friendly."

"Emma at Bethany Hicks office helped me with my car insurance coverage and she made it so seamless and easy!"

"Had a great experience working with Jennifer! I had some questions on my home and auto policies. She answered all my questions and helped me make a few changes. Super accessible, great follow through - overall wonderful experience!"

"Had home, life, and auto for over 10 years through this office. A few months ago, my debit card was compromised and I had to change to a new card. I set up auto pay, but for some reason, it never started. I was alerted to my no payment months later when I owed over $600. I was obviously surprised and very upset.

Emma in the office was supposed to investigate what happened and call me back. she said she would put a “hold” on my account while she investigated. She didn’t call me back. I did however, get contacted by Karen nearly 2 weeks later, who was alerting me to nonpayment of my life insurance which apparently was an entirely different billing account that for some reason also was not updated to autopay. I was told that I had been put on a “hardship“ suspension while I figured out how to pay this enormous bill. pretty serious lack of organization.

Ended up canceling all four of my policies. I did not plan on leaving State Farm, but this was not the first big mistake that had been made on my account and I was concerned it would not be the last. very frustrating situation, overall."

"Emma , was so helpful today. I’d been having trouble with the phone app . Emma was very pleasant, Sweet and genuine . People like Emma makes a hard time go away . Thank you Emma !!"

"Bella was great! She made part of my relocation process go smooth and easy in terms of getting renter’s insurance and even switching my car insurance where she got me great deals!"

"Emma was amazing! Just had a total loss on a vehicle and she helped me through the process efficiently and kindly! She also helped me with many other things, including discounts I didn't know I qualified for!"

"Emma helped me very quickly! I loved that I didn’t need to make a phone call and could get my needs met over text"

"Everyone I talked to was incredibly polite and professional!"