State Farm® Insurance Agent Bethany Hicks

"They are very helpful and friendly I would recomend them to any body looking for State Farm Ins.William D Duncan"

"I recently moved to Ky from Fl and Ms.Hicks office made the insurance side of the move extremely easy. Ms.Bella was the one who handled all of my documentation and even reminded me about renters insurance and other things. She is an absolute super star!"

"Like a good neighbor, Bethany is there!"

"Best insurance in the world. 10/10 would be insured again"

"The entire staff of Bethany Hicks Insurance Office have been great in working with me on my auto and life insurance. This week Jennifer Phelps specifically went above and beyond in getting info to me after hours. Thanks to all of you!"

"Olivia did an outstanding job at helping me find great discounts to lower my monthly insurance bill for me and my wife. Olivia was very nice and patient with all of my questions. 5 stars for sure 😊"

"State Farm, Bethany Hicks office is wonderful! They also take care of us with our home and vehicle insurance! Bella has been awesome to work with about a towing issue we had. I appreciate the phone calls and texts from her to keep me in the loop and to follow-up! 100% satisfied with State Farm and Bella!"

"Karen Robinson and Christine Powell thank yall both for helping me and my client Postmaster Sharon Combs ( also State Farm insured) with our issues. It gives this veteran peace of mind to know he can count on State Farm to provide excellent service. We current issues and old claims. God bless yall for supporting Veterans and retired federal officials like Postmaster Sharon Combs a client of mine sine 2005. Our federal court house in the background on the photo."

"Great service and friendly atmosphere. I would refer this State Farm agency to all."

"Started off great ....now not so much! My insurance has steadily increased each year with this company. When I reached out to them to see why. I always get a pre-rehearsed line of "Kentucky has had an increase in all property and casually insurance" a very much just deal with it type of attitude. Do you think any of her staff offered to go through my policy to see how they can save me any money? Nope just stuck me with that line. I have never dealt with Bethany. From the start of my policy to the end. She's my state farm agent but I've never dealt with her personally, which is absolutely ridiculous. I always deal with the office staff who really really struggle explaining billing and policy information. I attained life insurance with them years ago. They told me that I was on a monthly payment plan. Never once did they tell me that my life insurance policy would be on a different due date than my auto insurance and I had the policy for YEARS!!!! so every couple of months the life insurance company is sending me cancellation notices to pay MORE MONEY when I pay on this policy every single month. It never told me in the app or anything that I was behind or on a different due date then my auto policy . It gives me once set monthly amount which I pay. When you reach out to have them explain, they literally read off of the notices that are sent to you in the mail. There's nothing worse than talking to someone who doesn't know how to break down and explain billing information to people. I work in the Customer Service field, and this is a really ridiculous. Finally, I just had to let life insurance policy go. I have three kids and a husband I cannot afford to pay these random bills that pop up every couple of months for a life insurance policy. I give them almost $300 a month which is absolutely absurd. I cannot afford any more and it's obvious they don't care . It's unfortunate because I really wanted to keep that policy but I cannot keep getting random bills of 100+ dollars every couple months because this company doesn't know how to properly communicate. Currently looking to switch as we speak..... I'm sure somebody from the office is going to say call me under this review... Again that's not how you resolve issues. When people leave bad reviews you are to reach out to them. Not have them call you. We're already unsatisfied. Why would we reach out to you to be unsatisfied again? You can reach out to us. That is good customer service. I would never have an upset client reach out to me. Going above and beyond is reaching out to them."

"$450 a month on a 2001 and 2006 for bare minimum liability...this place is a joke!"