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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elisha Isler

September 2, 2026

5  out of  5
rating by Elisha Isler
"Bella is amazing. She did a great job communicating with me and even touch base with me after a year to get me way better rates and back with State Farm very pleased with this location."
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Chuck Adkins

August 27, 2026

5  out of  5
rating by Chuck Adkins
"Very professional and helpful throughout the whole process highly recommend"
We responded:
"Thank you so much for your wonderful feedback of us here at Bethany Hicks’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Bethany Hicks’s Insurance Team "
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Whitney

August 27, 2026

5  out of  5
rating by Whitney
"We just switched and Charity was awesome! She explained all the coverages we had and suggested things we may want to have on our home and auto policy that no other insurance agent had before. I will recommend this agency to all my friends and family."
We responded:
"Whitney, thank you for the amazing review! Our Lexington insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Bethany Hicks, your State Farm Agent "
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Rob

August 26, 2026

5  out of  5
rating by Rob
"Extremely helpful and informative. Laid out all my options and found the policy that was right for me"
We responded:
"Thank you so much for the 5-star rating, Rob! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Bethany Hicks "
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Marcy Batke

August 25, 2026

5  out of  5
rating by Marcy Batke
"Bella was extremely helpful and very friendly."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Sharon Harwell

August 24, 2026

5  out of  5
rating by Sharon Harwell
"Charity was great! It was painless and easy to switch over to state farm! Charity was professional, helpful and super nice!!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Lexington insurance team. "
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Sao Lyhor

August 20, 2026

5  out of  5
rating by Sao Lyhor
"I recommend this Agent and Bella help me a lot with the service."
We responded:
"Thank you for the review! We appreciate our customers and will be happy to help if needed🙂"
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Paul Martin

August 13, 2026

5  out of  5
rating by Paul Martin
"Great staff, always helpful and friendly."
We responded:
"Thank you so much for your wonderful feedback of us here at Bethany Hicks’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Bethany Hicks’s Insurance Team "
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Vivek Sundaresan

August 13, 2026

5  out of  5
rating by Vivek Sundaresan
"Bethany Hicks was so helpful and quickly made a binder file manually for my renters insurance as it was required immediately"
We responded:
"Thanks so much for the fantastic rating, Vivek! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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1121conan canan

August 13, 2026

5  out of  5
rating by 1121conan canan
"I have been paying car insurance since I was 19. Bethany Hicks office staff are all top notch. Emma was the staff member who I dealt with and she listened to my problems and said she would call me back when she had a solution to my problems. I thought I would get a call the next day but Emma called me back within 15 minutes and had the solution to my problems and I got my car trouble fixed the next day. WOW! I have never had a insurance agent fix things for me as fast as Emma did. Bethany Hicks and her office staff especially Emma get 5 stars from me. It's a real comfort to know my car insurance company is always available and get things done quickly. 🤓"
We responded:
"Hi 1121conan, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Bethany Hicks’s team.  Please reach out to us if any questions come up!  - Bethany Hicks’s Insurance Team "
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Brad Pearce

August 12, 2026

5  out of  5
rating by Brad Pearce
"Switched cars on coverage and only took about 5 minutes. Emma was great and helpful"
We responded:
"Thank you! We appreciate your business and always happy to assist."
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Calla-Lilly Training

August 12, 2026

5  out of  5
rating by Calla-Lilly Training
"Amazing amazing amazing!!! Bella made my entire insurance appointment easy, understandable and quick! Would highly recommend and will absolutely use her / this team moving forward!!"
We responded:
"Seeing this review made my day! Thank you for trusting us to work for you. I will make sure Bella is recognized for this🙂"
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Tina Young

August 10, 2026

5  out of  5
rating by Tina Young
"Have been with this group for a few years now and they have always been great in helping with any questions I’ve had. Their communication is great. Jennifer Phelps helped me last week and she was great in helping me. Definitely a huge shoutout to her for being awesome. Thank you Jennifer!"
We responded:
"Thanks so much for the amazing review, Tina! We really appreciate your support here in Lexington. Just reach out anytime if you need us - we’re here for you. "
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Shane Brewer

August 6, 2026

5  out of  5
rating by Shane Brewer
"Charity was amazing!!!!"
We responded:
"Shane, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Lexington insurance team is always here and happy to help. "
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Allison Brown

July 31, 2026

5  out of  5
rating by Allison Brown
"Bella was so helpful, working with me to figure what I needed as I made a new move to Kentucky! Would highly recommend!!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Bryan Jennings

July 30, 2026

5  out of  5
rating by Bryan Jennings
"It is worth mentioning Christine and Karen at Bethany Hicks State Farm for their difference making, excellent customer service. This is why I don't shop insurance providers, thank you for your service over the years."
We responded:
"Hi Bryan, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Bethany Hicks’s team.  Please reach out to us if any questions come up!  - Bethany Hicks’s Insurance Team "
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Stephanie Wireman

July 23, 2026

5  out of  5
rating by Stephanie Wireman
"Charity is amazing! She and the ladies at Bethany Hicks State Farm saved me so much money and I’m getting more coverage! Charity took the time to get to know me and my needs. It’s refreshing to have local service by people who care!"
We responded:
"Thanks so much for the amazing review, Stephanie! We really appreciate your support here in Lexington. Just reach out anytime if you need us - we’re here for you. "
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Leah Moylan

July 23, 2026

5  out of  5
rating by Leah Moylan
"Bella was super friendly and easy to work with! She made the whole process quick and easy!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Jerrid Wade

July 21, 2026

5  out of  5
rating by Jerrid Wade
"Catherine was great and ended up saving us money!"
We responded:
"Thank you for taking time to leave a review.🙂"
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Megan McCleese

July 17, 2026

5  out of  5
rating by Megan McCleese
"Thank you Catherine for the great experience. I appreciate your kindness and wellness to help me find the best car insurance. I cant wait to tell all my family and friends. Keep you the great work."
We responded:
"Thank you for the review. Catherine and the team are all happy to help anyone you refer to us. We appreciate referrals!"
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Melissa Hunt

July 15, 2026

5  out of  5
rating by Melissa Hunt
"Catherine at State Farm Lexington ky is awesome. My husband and I had saved money to build a house without having to finance. It was important to have new construction. Insurance in case something happened After talking to several insurance co she completed the policy in a day. I had tried for over a month to get a policy. Thank you Catherine now I won’t worry as much if something happens during construction to lose our investment."
We responded:
"Melissa, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Carlie DH

July 10, 2026

5  out of  5
rating by Carlie DH
"I got a random call from Emma today just to let me know my yearly total had decreased and a couple arrangements that saved even more on my policy. I appreciate her so much for reaching out to let me know and saving me money. She was super kind and friendly. And explained the changes and savings in a way I understood without having to ask questions to be able to understand. Best experience I've had in a long while with a business. The whole team there has always been kind and willing to help when I've called to add on my home, land other vehicles etc. Their just all around great!!"
We responded:
"Thank you for the kind review. We appreciate the opportunity to work for you. Have a great weekend!"
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Emma Reed

July 7, 2026

5  out of  5
rating by Emma Reed
"Bella was extremely helpful in getting my policy started with State Farm! She was very friendly and walked me through all of my coverage options and helped me to get the best price for my coverage. Highly recommend using Bethany's office."
We responded:
"Emma, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Caiden Short

July 6, 2026

5  out of  5
rating by Caiden Short
"Charity was very nice and helpful, She worked with me to give me the best price on insurance. I definitely recommend. Thanks Charity!"
We responded:
"Thank you so much for the 5-star rating, Caiden! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Janet Zavala Mosqueda

July 5, 2026

5  out of  5
rating by Janet Zavala Mosqueda
"Bethany was so easy to work with. She was very helpful with our auto insurance policies. She took her time and explained everything very well. She is friendly and outgoing. Highly recommend her for your insurance needs!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Bethany Hicks’s Team. "