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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Burroughs

June 2, 2026

5  out of  5
rating by Joe Burroughs
"Charity helped me. We did all the communication with text which was easy for me. I did call for payment and she was really nice. She was very clear with all the information. She saved me over 700$ for 6 months of insurance. Overall I will say I am very pleased with this agency."
We responded:
"Thank you for the fantastic review, Joe! We are always here to help with your insurance needs here in Lexington . "
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Madeline Rebsamen

June 1, 2026

5  out of  5
rating by Madeline Rebsamen
"Bella was super helpful in enrolling me in auto and renters insurance! She answered all my questions and helped me set up my account and find the coverage best suited for me!"
We responded:
"Madeline, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Bethany Hicks’s Team!"
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Ann Marie

May 31, 2026

5  out of  5
rating by Ann Marie
"Catherine Damron was great! She helped me decide on which insurance was best for us!"
We responded:
"Ann, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Kathryn Kohls

May 29, 2026

5  out of  5
rating by Kathryn Kohls
"Excellent work and customer service from Emma!"
We responded:
"Thank you so much for the 5-stars, Kathryn! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Bethany Hicks’s Team anytime."
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Olivia Centofonti

May 29, 2026

5  out of  5
rating by Olivia Centofonti
"Emma was so helpful! I love working with Bethany hicks’ staff and State Farm"
We responded:
"Olivia, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Courtney Thomas

May 28, 2026

5  out of  5
rating by Courtney Thomas
"Bella was awesome!! She made this process very easy and explained everything very well. She was super sweet & nice on the phone as well!! Bella rocks!!!!!!"
We responded:
"Courtney, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bethany Hicks’s Team—we are always here to help!"
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Grace Gober

May 23, 2026

5  out of  5
rating by Grace Gober
"Emma is always there to answer any questions I have about my insurance. Great office!"
We responded:
"Thank you for the fantastic review, Grace! We are always here to help with your insurance needs here in Lexington . "
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Greg Carpenter

May 22, 2026

5  out of  5
rating by Greg Carpenter
"Wonderful business for my insurance needs"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Lexington to know that you had such a wonderful experience with us here on State Farm Agent Bethany Hicks’s Team."
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Robert Williams

May 22, 2026

5  out of  5
rating by Robert Williams
"Destiny Hicks State farm insurance office is one of the best that I've ever dealt with the people. There are friendly and warm and they take you to the best of their ability. They go out of their way to do whatever they can to make your experience as a job and pleasant as possible and the insurance rates by far cannot be compared to any other. Thank you so much for everything you do for me and my family. Sincerely yours, Robert Williams"
We responded:
"Robert, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bethany Hicks’s Team—we are always here to help!"
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Bj Knox

May 22, 2026

5  out of  5
rating by Bj Knox
"I was at the clerks office to pay my car taxes and needed my proof of insurance, I called the office, had the pleasure of speaking with Emma and she emailed and faxed it quickly and efficiently!"
We responded:
"Thank you for taking the time to leave such a great review, Bj. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Carla Atwood

May 21, 2026

5  out of  5
rating by Carla Atwood
"I have been with State Farm for a long time. Only place I could actually afford vehicle insurance. When I need to ask a question they are all on their toes to help. Just like Emma today, she made my day with the answers I received. Way to go Emma. Would recommend Statefarm for any insurance. Thanks again Emma"
We responded:
"Carla, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Cara Doyle

May 21, 2026

5  out of  5
rating by Cara Doyle
"I had an issue regarding one of our State Farm policies with a mix up in the mail. I contacted Ramona Swim and she immediately took care of the issue. It is so nice to have such a great insurance company with such a wonderful and caring staff right here in our own community! Thank you Ramona and State Farm!"
We responded:
"Thank you for your review Cara. We appreciate you choosing State Farm!"
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scott nickell

May 19, 2026

5  out of  5
rating by scott nickell
"Charity has been awesome. They took care of all my needs promptly. I would definitely recommend. When Charity went out on vacation, Emma took care of things for her. Such great teamwork to take care of their customers."
We responded:
"Thank you so much for the 5-stars, scott! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Myria Fletcher

May 16, 2026

5  out of  5
rating by Myria Fletcher
"I had a great experience with Emma at Bethany Hicks State Farm. She was so friendly, professional and quick to help me with the changes I needed to make to my policy."
We responded:
"We appreciate your review, Myria. We are so happy that you had such a wonderful experience with State Farm Agent Bethany Hicks’s Team here in Lexington ! "
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Amy Watts

May 15, 2026

5  out of  5
rating by Amy Watts
"Charity has been super helpful, kind and friendly! Her ability to understand the objective of my call and follow up with practical and useful solutions is impressive!"
We responded:
"Thank you so much for the 5-stars, Amy! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Tate Preece

May 13, 2026

5  out of  5
rating by Tate Preece
"Jaclyn is great to work with and is very knowledgeable about all things insurance. She always responds quickly and has rates that are unmatched!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Cameron Sendra

May 12, 2026

5  out of  5
rating by Cameron Sendra
"Emma was amazing! She was so helpful and on top of my account! Her communication was very quick, couldn’t recommend her more!!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Bethany Hicks’s Team. "
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Isaias Pacheco

May 11, 2026

5  out of  5
rating by Isaias Pacheco
"I’ve greatly enjoyed my experience with State Farm and Bethany Hicks’s team! They’ve been a great pleasure which is much needed when you’re dealing with a stressful issue like the potential total loss of a vehicle. Shoutout Emma for being incredibly thoughtful and helpful over the phone!"
We responded:
"Thank you for your kind review of State Farm Agent Bethany Hicks’s Team. We appreciate it!"
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Rachel Silva

May 7, 2026

5  out of  5
rating by Rachel Silva
"Emma and Bella were great answering all my doubts and helping me a lot with my new insurance!"
We responded:
"Rachel, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Bethany Hicks’s Team!"
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Madeline Galtieri

May 5, 2026

5  out of  5
rating by Madeline Galtieri
"Catherine is the best!! She was SO helpful and able to answer and explain any questions I had about the plan. I couldn’t recommend her more!"
We responded:
"Thank you so much for the 5-stars, Madeline! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Sigrun Hacker

April 27, 2026

5  out of  5
rating by Sigrun Hacker
"Today I talked with Emma, she absolutely took good care of my rather complicated issues with trading trucks, changing drivers on a couple of cars and having to deal with me not understanding insurance ‘lingo’. Everybody at Bethany Hicks office is always bright, cheerful and knowledgeable about all insurance issues. I highly recommend this office for any insurance needs"
We responded:
"Sigrun, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Bethany Hicks’s Team here in our Lexington office. "
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Ping Person

April 24, 2026

5  out of  5
rating by Ping Person
"Bethany Hicks - State Farm is a great insurance provider. I have been with them for years and they are always understanding and helpful anytime I call for anything or need to fix something with my policy. Emma is a great associate and made everything very easy and quick!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Bethany Hicks’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Brooke Powers

April 24, 2026

5  out of  5
rating by Brooke Powers
"Charity is amazing! She made the entire process so easy and helped me every step of the way. The quote was the best one I’ve received so far and was able to lock it in quickly. Would definitely recommend her to anyone!"
We responded:
"Brooke, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Andy Sprinkle

April 23, 2026

5  out of  5
rating by Andy Sprinkle
"Emma was very helpful in providing information and advice concerning a potential claim to my policy…I really appreciate it!"
We responded:
"Thank you for your kind review of State Farm Agent Bethany Hicks’s Team. We appreciate it!"
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Rhea Patton

April 20, 2026

5  out of  5
rating by Rhea Patton
"Thanks State Farm. Charity is amazing! Her efficiency, attention to detail, and customer care made my experience a great one!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Bethany Hicks’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Lexington ."