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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matt Hisle

Matt Hisle

May 8, 2025

5  out of  5
rating by Matt Hisle
"Switching our home and auto insurance to State Farm was a breeze thanks to Bella. She was organized, a pleasure to work with and always responded quickly."
We responded:
"Thank you for your business!"
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PaulW Newton

May 6, 2025

5  out of  5
rating by PaulW Newton
"Great people. Bella had my policy updated and a car added in about 20.min. Glad to be a customer!"
We responded:
"Thank you for your business!"
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Liz Vance

May 5, 2025

5  out of  5
rating by Liz Vance
"Always a pleasure speaking with Karen on the phone. Everyone in this office are always so polite and never a problem with answering any questions. It’s a honor to have an Insurance company that you enjoy speaking to and handle all my insurance needs. Thank you to the entire staff for making my life less stressful when handling insurance for me. By far the best decision I made in 45 years of driving to have this office handle it for the last 12+ years. Keep up the great job"
We responded:
"Thank you for taking the time to leave this review. I will make sure Karen sees this! Thank you"
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Lorna Barrett

April 18, 2025

5  out of  5
rating by Lorna Barrett
"It doesn't matter who answers the phone when you call . . . this is an amazing group of compassionate people who are there to help you. Although, I do have to say it's always a relief when Karen answers the phone. She is so kind, patient, and knowledgeable. God bless you and Happy Easter!"
We responded:
"Thank you Lorna! Happy New year and God bless."
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Alexander Wheeler

April 10, 2025

5  out of  5
rating by Alexander Wheeler
"An interrupted lunch. I think there are many ways you can tell how seriously someone takes their job--but perhaps one certain way is if they help you when they are on some kind of a break. I called our local State Farm office (shout out to Bethany Hicks) to inquire about homeowners insurance rates and coverages. Enter Charity Strunk. She was who I ended up working with even though I found out she took the call while on lunch. She walked me through differences in coverage types, how different companies might represent coverages, specific things to look out for, and sent me the quotes. Her advice was invaluable and a few things she told me to watch out for I discovered lurking in other home policy quotes. I followed up again, more followup questions, some requests for different coverage levels, and immediately got updated quotes and some more very thorough walk through on other coverages. My wife and I decided to not only keep our State Farm with Auto, but to add on Homeowners. Charity was a true pleasure to work with. Get you an agent who will answer your call--even at lunch!"
We responded:
"You are so kind to take the time to share your experience. I appreciate your business! Thank you🙂"
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Doris Doty

April 10, 2025

5  out of  5
rating by Doris Doty
"Great insurance! Karen is my favorite representative!"
We responded:
"Thank you for your business!🙂"
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Erin Dylan

April 3, 2025

5  out of  5
rating by Erin Dylan
"Bella and Emma are so fabulous, timely follow ups, understanding concerns, and setting wonderful expectations. Great customer service and so happy to be insured with you all!"
We responded:
"Thank you for giving us the opportunity to work for you!"
Profile photo of Amy Thompson

Amy Thompson

March 28, 2025

5  out of  5
rating by Amy Thompson
"Charity was awesome to work with! She was very knowledgeable and helpful. I was nervous about switching, but she made the process easy and simple, while still saving me money. I am happy that I switched to State Farm."
We responded:
"Thank you for taking the time to give us a review🙂"
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William Duncan

March 28, 2025

5  out of  5
rating by William Duncan
"They are very helpful and friendly I would recomend them to any body looking for State Farm Ins.William D Duncan"
We responded:
"Thank you William🙂"
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Nick Pape

March 24, 2025

5  out of  5
rating by Nick Pape
"I recently moved to Ky from Fl and Ms.Hicks office made the insurance side of the move extremely easy. Ms.Bella was the one who handled all of my documentation and even reminded me about renters insurance and other things. She is an absolute super star!"
We responded:
"Thank you for taking the time to give us a review!"
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Linda Madden

March 19, 2025

5  out of  5
rating by Linda Madden
"Absolutely love this office. Always friendly and ready to help! Karen is amazing! Best experience with insurance I’ve ever had!"
We responded:
"Thank you Linda! We would not have jobs without customers like you, thank you."
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tim costello

February 13, 2025

5  out of  5
rating by tim costello
"Bella was great to work with , Very knowledgeable. Ask if she could quote us . Bella explained in detail about the coverage on the autos . We asked about our house ins. Very very detailed information. About the coverages when asked questions she had the answers . Very knowledgeable about her job. We are proud to have Bella as our insurance agent . Thank you."
We responded:
"Thank you Tim! We appreciate your business very much."
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Emma Gober

January 22, 2025

5  out of  5
rating by Emma Gober
"Like a good neighbor, Bethany is there!"
We responded:
"Thank you Emma!"
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Daniel Hicks

January 22, 2025

5  out of  5
rating by Daniel Hicks
"Best insurance in the world. 10/10 would be insured again"
We responded:
"Thank you for your business. Remember to drive safe and save! 🙂"
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Thai Whitaker

December 10, 2024

5  out of  5
rating by Thai Whitaker
"Always been very professional!"
We responded:
"Thank you for your business!"
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Paula Ruth Cissell

August 22, 2024

5  out of  5
rating by Paula Ruth Cissell
"The entire staff of Bethany Hicks Insurance Office have been great in working with me on my auto and life insurance. This week Jennifer Phelps specifically went above and beyond in getting info to me after hours. Thanks to all of you!"
We responded:
"Thank you so much for your review. We love working for our customers and I will make sure Jennifer sees this. Thanks again!"
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Renee Burgio

August 8, 2024

5  out of  5
rating by Renee Burgio
"Isabella Osborne was great and extremely helpful! Thank you!!!"
We responded:
"Thank you for taking the time to do a review!!!"
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Brad Gausepohl

May 29, 2024

5  out of  5
rating by Brad Gausepohl
"Thanks to Olivia and Bella! So sweet, kind, and helpful! They knew the answers to all my questions. We LOVE Bethany Hicks State Farm!"
We responded:
"Brad, thank you for the review!"
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Shawn Carroll

May 11, 2024

5  out of  5
rating by Shawn Carroll
"Olivia did an outstanding job at helping me find great discounts to lower my monthly insurance bill for me and my wife. Olivia was very nice and patient with all of my questions. 5 stars for sure 😊"
We responded:
"Thank you for the review! We appreciate the opportunity to work for you."
Profile photo of Kimberly Nelson

Kimberly Nelson

May 8, 2024

5  out of  5
rating by Kimberly Nelson
"Our family has been insured by State Farm for several years, and Bethany and her staff (Bella) have promptly and efficiently helped us navigate our insurance needs. Excellent agency!"
We responded:
"Thank you! We are very thankful for all of our wonderful customers🙂"
Profile photo of Jeanene Jones

Jeanene Jones

May 1, 2024

5  out of  5
rating by Jeanene Jones
"State Farm, Bethany Hicks office is wonderful! They also take care of us with our home and vehicle insurance! Bella has been awesome to work with about a towing issue we had. I appreciate the phone calls and texts from her to keep me in the loop and to follow-up! 100% satisfied with State Farm and Bella!"
We responded:
"Thank you for choosing us to work for you!"
Profile photo of Kayce Proctor

Kayce Proctor

April 29, 2024

5  out of  5
rating by Kayce Proctor
"Just had the best experience with Bella! She was attentive, caring, and wanted to do whatever she could to help a struggling family. Her compassion should not go unnoticed! She was all things good and we need more people in life like her, you all have a great lady on your team!"
We responded:
"Thank you Kayce! I will make sure Bella sees this. We really appreciate your business and taking time to give our office a review🙂"
Profile photo of Matt Housh

Matt Housh

March 27, 2024

5  out of  5
rating by Matt Housh
"Karen Robinson and Christine Powell thank yall both for helping me and my client Postmaster Sharon Combs ( also State Farm insured) with our issues. It gives this veteran peace of mind to know he can count on State Farm to provide excellent service. We current issues and old claims. God bless yall for supporting Veterans and retired federal officials like Postmaster Sharon Combs a client of mine sine 2005. Our federal court house in the background on the photo."
We responded:
"Thank you for taking the time to give us a 5 star review. We appreciate your business very much!"
Profile photo of MARIA LEON

MARIA LEON

March 13, 2024

5  out of  5
rating by MARIA LEON
"I have been a customer for more than 10 years and I really like how good the service has been with them! Specially with Karen, she AMAZING to work with! always so kind, helpful, quick, she is always ready to help and she really does go above and beyond to take good care of her customers! Love her!"
We responded:
"Thank you so much for taking time out of your day to leave us a review. I will make sure Karen sees this. Thank you for your business!"
Profile photo of Denise Purnell

Denise Purnell

September 21, 2023

5  out of  5
rating by Denise Purnell
"Great service and friendly atmosphere. I would refer this State Farm agency to all."
We responded:
"Thank you for the review. I appreciate you!!!"